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Attention Members: Important MFA Update


While our recent digital banking upgrade was successful, multi-factor authentication (MFA) has been temporarily disabled as our digital banking provider works through a few technical issues to ensure a smooth experience for members. Thank you for your patience and understanding.





Switch Your Banking to WCU




There are many reasons to move your banking.

You may be looking for better service, a more convenient banking experience, or a financial partner that understands your goals. Whatever the reason, our team is here to make the transition as easy as possible.

Your Move to WCU in 6 Simple Steps


Moving your banking doesn't have to be complicated. We'll provide the information, tools, and support you need to make the transition to WCU with confidence.

Open Your Account

We'll help you get started by opening the right account for your needs and ensuring you have access to the tools you need for day-to-day banking.

To get started, please bring:

  • Government-issued photo ID
  • A recent statement from your current financial institution
  • Payroll, pension, or government deposit information
  • Lawyer Drawn Power of Attorney documents (if applicable)

We'll help set up:

  • Your WCU account(s)
  • Online and Mobile Banking
  • Your debit card
  • Direct deposit information and account details
Book a meeting
Move Your Deposits

We'll help you identify the deposits that may need to be updated and provide the information you'll need to make those changes.

Common deposits include:

  • Payroll
  • Pension, CPP, and OAS
  • GST, CCB, EI, and tax refunds
  • Rental or recurring income
  • Other regular deposits
Move Your Payments

We'll work with you to identify automatic payments that may be connected to your previous account so you can update them without unnecessary stress or interruptions.

Common payments include:

  • Utilities
  • Property taxes
  • Phone, internet, and streaming services
  • Mortgage and loan payments
  • Insurance premiums
  • Credit card payments
  • Investment contributions
  • Memberships and subscriptions
Explore Your Financial Goals

Moving your banking is often just one step in your financial journey.

We'll take time to learn about your goals and connect you with products, services, or specialists that may help support your needs. Whether you're saving, borrowing, investing, protecting your family, or planning for the future, we're here to help. If today isn't the right time for a deeper conversation, we're always available when you're ready.

Get Everything You Need

Before you leave, we'll make sure you have the information and resources needed to confidently use your new account and continue the transition process.

This may include:

  • Direct deposit information
  • Online Banking resources
  • Debit card information
  • Answers to any remaining questions

We'll also take the opportunity to thank you for choosing WCU.

Ongoing Support

Our commitment doesn't end when your account is opened.

We'll follow up to:

  • Answer questions you may have
  • Address any concerns or challenges
  • Help identify any remaining deposits or payments that still need updating
  • Ensure you feel supported throughout your transition to WCU 

We recommend keeping your previous account open for 60-90 days while you complete the move and confirm that all deposits and payments have been updated.

Ready to Move Your Banking?

Our team is here to help.

Book an appointment at your nearest branch and we'll walk through the process with you, answer your questions, and provide the support you need to make WCU your primary financial institution.

Let's move your banking, together.

Book a meeting Download our Guide
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