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Important Reminders!

Transfers to Another Member

If you had set up to transfer to another member in MemberDirect, the information will not transfer over to Xpress.  You will need to enter in the 12 digit account number to complete a transfer. 

Our $0.02: The good news is, you can save the transfer to another member as a favorite transaction, making it super easy to do going forward. 

Alerts

Any alerts that were set up in your current internet banking will not carry over. When you sign into your new digital banking, please take a look at the security and account alerts available and set yours up!

Our $0.02: There are a number of new alerts that we are excited to offer! Be sure to set up how you would like to be notified for account and security alerts.

After-hours Digital Banking Support

We've enlisted the help of a partner for after-hours support for our new digital banking platform. Please call 1-877-251-5235, and they will be happy to help you.  

Digital Banking is easy-peasy, lemon-squeezy. 

Digital banking has never been so effortless and powerful. With our new digital banking platform, you will be empowered to digitally manage every aspect of your financial life. Anywhere, anytime, on every device.


There are three main areas in digital banking:

Accounts


The Accounts tab in online and mobile banking allows you to quickly and securely view and manage your money. From this tab you can:

  • View all your account details, transactions and eStatements

  • Create shortcuts for your favourite transactions

  • Name your accounts

  • Select a primary account for transactions

  • Hide accounts from view or change the order

Payments


Pay bills, view scheduled payments and manage payees in just a few clicks. From this tab you can:

  • Make instant bill payments or set up recurring payments

  • View your scheduled payments

  • Delete scheduled payments (same-day payments cannot be deleted)

  • Add, edit or delete bill payees

Transfers


Money transfers and Interac e-Transfers® are simple to set up. From this tab you can:

  • Transfer funds between your WCU Credit Union accounts or to another WCU member

  • Set your transfers to immediate, scheduled or recurring

  • View scheduled transfers

Getting the most out of your digital experience

The enhanced features of our new online and mobile banking allow you to customize your experience to help manage your money more conveniently. Here are some of those features:

Alerts

Set up account or security alerts for things like a low balance, account withdrawals, logins, etc.

Password

Update or reset a forgotten password right in digital banking. Plus, it's so simple!

Contact details

Moving? Easily update your address, phone number or email right in digital banking.

Favorite Transactions

Set up favorite transactions to make it quick and easy to do those transactions.

Biometric authentication

Set up fingerprint and/or facial recognition to log in (available only with mobile banking)

Secure messages

Secure messaging in digital banking is a quick and secure way to get all of your questions answered.

Account Nicknames

Give your accounts nicknames, like 'Vacation FUNd' or 'Emergency Fund'. Simply, choose 'Customize accounts' from the 'Account' menu. 

Our $0.02: You can even choose not to see an account in digital banking, like 'Emergency Fund', so you aren't tempted to use it.

Digital Banking How-to Videos

We've created a library of videos to help you understand and navigate our new digital banking platform!

How to log in for the first time

Most members will be able to access the new app or digital banking easily and completely on their own with no intervention from us. Here's how:

1.

Chose a device to login from


  • Computer & Tablets: go to https://online.weyburncu.ca/ to sign in. 

  • Android Mobile Device: You will need to uninstall the old mobile app from your phone and install the new app.

  • Apple Mobile Device: Please make sure to update the WCU app from the app store. You can download the new app as well.


2.

Enter current log in credentials


Enter the debit card (PAN) number and password (PAC) you currently use to login to online banking. If you’re not sure what they are, please call our Contact Centre at 306-842-6641 for assistance.


Note: If you are a new user, you will be asked to enter your debit card number, birthday and mobile or email address associated with your account.

3.

Create new profile


Once you log in for the first time, you will be asked to create a new user profile for Xpress. Please enter a new username and password of your choosing. See username and password requirements below.


Please note, from now on, you will use the username and password you just created to login to online and mobile banking.

4.

Authenticate your access


To confirm your identity, you will need to enter your email address OR mobile phone number. This will be checked against what we currently have in our banking system to authenticate your access. 


5.

Enter your OTP


After you set up your profile, a One Time Passcode (OTP) will be sent to your email or phone. Enter the code to complete the new profile setup.

And that’s it! You're in!


#DYK: The foremost advantage of and primary reason for OTPs is security. Since a single-use password will change with each login attempt, the risk of an account being compromised is drastically reduced, if not eliminated.
Watch a video demo on how-to sign in.
We've created a library of videos to help you understand and navigate our new digital banking platform!
When selecting your username avoid using only your name. Choose a unique username that you'll remember because once you create it, you can't change it. As well, your username must be unique to you.  Your username can be up to a maximum of 35 alphanumeric characters but should be a minimum of five. Special characters are optional and the special characters you can use are:
  • _ (underscore)
  • . (period)
  • @ (alias)
Please note, your username cannot be your PAN (16-digit debit card number). 

The password you choose will be validated against the requirements with a password strength indicator. You will see if the requirements are being fulfilled in real time as the password is entered. If the indicator shows that the password is weak and it doesn’t meet the minimum requirements, you will not be allowed to progress to the next step and an error message will be displayed.

Passwords do not expire and can be reused/recycled when selecting the forgotten password link, but not when using the change password feature once logged into Xpress.

Here the requirements for your alphanumeric password:

  • Minimum 10 characters

  • Maximum 35 characters

  • At least 1 uppercase letter (mandatory)

  • At least 1 lowercase letter (mandatory)

  • At least 1 number (mandatory)

  • Special characters are optional


Digital Banking FAQs

When you sign in for the first time, you will use your 16-digit debit card number and either your personal access code (existing users) or your birthdate (new users). After creating a unique user name and password, you will use those to sign in from then on. View detailed instructions. Or view a video demo

A password must be:

  • Minimum 10 characters
  • Minimum 1 uppercase letter
  • Minimum 1 lowercase letter
  • Minimum 1 number
  • Special characters are optional
When selecting your username avoid using only your name. Choose a unique username that you'll remember because once you create it, you can't change it. Your username can be up to a maximum of 35 alphanumeric characters. Special characters are optional and the special characters you can use are:
  • _ (underscore)
  • . (period)
  • @ (alias)
Please note, your username cannot be your PAN (16-digit debit card number).
No, once you’ve chosen a username, you won’t be able to change it.

Forgot your password? No problem. Follow these steps to reset it on the app or in digital banking.

  1. From the login screen, click Forgot Password
  2. Enter your username
  3. Enter your email or phone number
  4. Follow the instructions that are emailed or texted to you
No, the good news is now you can log in with the use of your personal username instead of having to remember a 19-digit card number. In fact, that unique user name is what you should always use going forward once you've logged in the first time. 
Note: If you forget your username, you can sign in using your 16-digit debit card number in place of your username.
Once logged in, locate your username under My WeyburnSettings and then click Password. Your username will be located at the top of the screen. In the mobile app, navigate to More on your bottom menu, click Profile and your Username will be located at the top of the screen.

If you are still experiencing issues with logging in, please contact us and we'll help you with recovering your username. 
Both fingerprint and facial recognition will be available on the new mobile platform, if your mobile device supports it.

Simplify your login experience by setting up your phone’s biometric login features (if applicable).

  1. Follow your device’s instructions for turning Fingerprint ID or Touch ID on
  2. Log in to the WCU Mobile app
  3. From the menu, click Security
  4. Click Set up Fingerprint/Touch ID
You will not need an app to use mobile banking on your tablet or iPad. You can access the website and log in through https://www.weyburncu.ca through a browser. The website will react and is responsive to the size of your tablet's screen. The user experience is better through the tablet's browsers like Safari or Chrome versus downloading the mobile banking app on your tablet. 
You can download your transactions into the format needed for Quickbooks and Quicken by scrolling to the bottom of your account and selecting the 'Export' button. These documents can then be uploaded into Quick Books or Quicken. 

Two-Factor Authentication FAQs

A one-time passcode (OTP) is a security code that provides an additional layer of protection that safeguards sensitive information and certain online banking activities. It’s a numeric security code (up to 7 digits) that you will receive via text message to your mobile phone or to your email address when you perform certain activities. The code is time sensitive and valid only for a limited amount of time.

Here are some examples of when one-time passcodes are used:
  • Register for online banking
  • First time you sign in to online banking
  • Add a new bill vendor
  • Update contact information
  • Change or reset your password
  • Transfer funds to other members
  • Add an Interac e-Transfer® recipient
If you were expecting to receive your passcode by email, first check your spam or junk mail folder.  If you don't find it there, click resend the code on your confirmation screen to send it again.  Sometimes the passcodes experience a slight delay when sent by email.
If you have a mobile phone number on file with us the verification code will automatically send the code to your mobile phone number. If you choose to have the code sent to your email address, you will receive a second code. The second code sent is the one that you should use.

eStatements FAQs

You can view your eStatements for the past seven years.
You can find your eStatements with these simple steps:

  1. Sign in to WCU's digital banking
  2. If you are using online banking, click Accounts, under Accounts select View eStatements.  If you are using the mobile banking app, navigate to Activity on your bottom menu, and select View eStatements
  3. Select the year and date of the statement you want to view

Simply sign in to online or mobile banking and change your settings.

  1. Sign in to WCU’s digital banking
  2. If you’re using online banking click My Weyburn, under Settings, click Statement preferences. If you’re using the mobile banking app, navigate to More on your bottom menu and select Statement preferences

In each statement account section, you will see a button ("v" icon), followed by an "Account details" label. When you click on that button, a subsection will expand, displaying all the accounts that are merged with that primary account. We call that the statement account.

In the Paper Statement column, you can click the toggle button to turn paper statements "OFF" or "ON". If the toggle is in the "OFF" position, it will have no colour, meaning it is disabled and you will not receive paper statements. If the toggle is "ON", you will see that it is green, meaning that you will receive a paper statement.

Favourite transactions FAQs

Favourite transactions are simply transactions that you conduct often.  These transactions are saved in your 'Favourites' so they can be re-used in the future, making these transactions quick and easy to complete!

Examples of some favourite transactions may include: bill payments, transferring funds to your kids for their weekly allowance, transfers to a savings account every pay day and the list goes on.   


Favourite transactions can be customized with a name and photo and can be edited at any time!

You can delete, rename or add a photo to your favourite transactions.

In online banking, select Accounts, under Accounts click Favourite transactions. You can also click the heart icon located at the top right corner on your main online banking page.

In the mobile app, select More on your bottom menu, then select General Settings and tap Favourite transactions. You can also view your favourites on your Dashboard after you’ve signed in.

Watch a video demo.

The following are a few examples of favourite transactions:

  • Transfers between your accounts (immediate, recurring, scheduled)
  • Member-to-member transfers (immediate, recurring, scheduled)
  • Transfers to loans (immediate, recurring, scheduled)
  • Bill payments (recurring)
  • Transfers to TFSA and RRSP savings accounts (immediate, recurring, scheduled)
  • Interac e-Transfers® (send or request money)

Bill Payment FAQs

Yes. This is already available through online banking but now you’ll be able to do it through our mobile banking app as well.

Bill payments made after 9:20 pm will be processed with the following day’s date. The payments will be processed by 9:20 pm the following day. You can view and/or delete your bill payments in your list of Scheduled Payments until the time payments are processed.

Please note that vendor settlement times vary. To ensure your bill payments are received before the due date, submit your bill payment at least three (3) business days prior to the due date.

You can schedule a bill payment and set the frequency of a recurring bill payment.
When setting up a recurring bill payment, you can set the frequency to:
  • Daily - once a day
  • Weekly - once a week
  • Bi-weekly - every two weeks
  • Monthly - once a month
  • Yearly - once a year

Interac eTransfers® FAQs

Recipients are notified by email or text message that they have received a payment within approximately 30 minutes from when the transfer was initiated.

Follow the steps below to resend an Interac e-Transfer notification:

  1. Sign in to WCU’s digital banking
  2. If you’re using online banking click Transfers & payments, under Interac e-Transfer select History. If you’re using the mobile banking app, select Move Money on your bottom menu, then select Interac e-Transfer, and tap History
  3. Click on the Pending transactions tab, choose the transfer you want to resend a notification for and click the Re-notify button or bell icon 
  4. You will receive a pop up “Did you want to re-notify the recipient of the requested transfer?” click Re-notify
If you want to cancel the transfer, you can follow these steps:
  1. Sign in to WCU’s digital banking
  2. If you’re using online banking click Transfers & payments, under Interac e-Transfer select History. If you’re using the mobile banking app, select Move Money on your bottom menu, then select Interac e-Transfer, and tap History
  3. Click on the Pending transactions tab, choose the transfer you want to resend a notification for and click the Cancel button.
  4. Click Continue
  5. The recipient will then receive a notification of the cancellation.
Contact the sender and ask them for the answer. You can also have them resend the Interac e-Transfer with an answer you both know.

If you provided an invalid e-mail address, you will be notified via e-mail that the transfer notification was undeliverable. You can readdress and resend the transfer or cancel the pending transfer and the original amount (less the service charge) will be credited back to your account.

  • If you provided an invalid e-mail address, but did provide a valid mobile phone number, you will not be notified by e-mail that the transfer was undeliverable.
  • If you have provided an invalid mobile phone number and chose to notify your recipient by mobile phone only, you will not be notified in any way that the SMS text message did not go through.
If you want to cancel the transfer, you can follow these steps:
  1. Sign in to WCU’s digital banking
  2. If you’re using online banking click Transfers & payments, under Interac e-Transfer select History. If you’re using the mobile banking app, select Move Money on your bottom menu, then select Interac e-Transfer, and tap History
  3. Click on the Pending transactions tab, choose the transfer you want to resend a notification for and click the Cancel button.
  4. Click Continue
  5. The recipient will then receive a notification of the cancellation.

If you have been notified of an undeliverable Interac e-Transfer due to an incorrect e-mail address, you can readdress and resend the transfer. Just:

  • Edit your recipient information to include the valid email address.
  • Select the “Resend Notification” from the “Pending Transfer” screen
  • Click “Confirm”

An e-mail notice will be resent to the recipient's valid e-mail address.

Other Digital Banking FAQs

Digital banking displays all accounts you have signing authority on. You can change the way your accounts display so that you see only the accounts you want to see.

In online banking, select Accounts, under Accounts click Customize accounts. In the “Visible” column, you can click the toggle button to make accounts visible or not. If the toggle is in the "OFF" position, it will have no colour, meaning it is disabled and that account won’t be visible. If the toggle is "ON", you will see that it is green, meaning that account is visible. Select which accounts you want to be able to see, then click Save.
Yes, you can download your transaction activity to the following software programs:

  • CSV*
  • PDF (PDF is the only program available with the mobile banking app)
  • Microsoft Money (OFX)
  • Quicken (QFX)
  • Sage 50 (OFX)
  • Xero (OFX)

The appropriate software must be loaded in your personal computer to access the downloaded content. Please refer to the Help section in those programs for assistance. You can also refer to the program support website for further information and assistance.

*CSV files are for spreadsheet programs.

Yes, loan payments can be made through digital banking.  All loan payments processed through digital banking are applied as a principal payment only.
Yes! You can set up shortcuts through the widget function on your mobile device by navigating to More on your bottom menu, choosing General Settings and tapping on Widget settings. There you will be able to add up to three accounts you’d like to view. If you’re sharing this device, we recommend you turn off this option.
  1. Select Add Account +
  2. Enter the account name you want to display
  3. Select the account you want to display
    • Under Balance Display, we recommend to leave "Account balance" checked
    • Under Visibility, we recommend to leave "Both" checked
  4. Select + in top right hand corner of screen
  5. Follow the same process to add up to 2 more accounts you'd like to view.
  6. Logout of app. The next time you go to login, you will see your account balance displayed. If you set up more accounts, swipe right to see your quick balances. 
You are also able to add some of your favourite transactions as shortcuts in the widget, making it even easier for you to do your banking! 

Although we do understand the impact that printed statements have on our planet, we also recognize there may be instances when printing your banking history may be necessary. Here’s how:

In online banking, go to Accounts and then View Transactions. Scroll to the bottom of the page and click the print button at the bottom of the screen. You can also save a PDF of the transactions for future reference.

In mobile banking, navigate to Accounts on your bottom menu, select the account you'd like to view your transactions within, select the three stacked dots at the top right of your screen, and then click Share. You then have the option to save to a PDF and print it from there.

Did you know?

You can use the filter option to narrow down the transactions you would like to print? Try it out!

Please print responsibly.

Yes, by clicking on the 'Filter' (magnifying glass) icon at the top right of the View Transactions screen, you can select the dates (select the calendar icon in the ‘From’ and ‘To’ section and a calendar will come up where you can choose the specific date range) that you would like to view your transactions.
Your RRSP and TFSA contribution limits are established by Canada Revenue Agency (CRA) and are based on many factors that we may not know. The limits are calculated by CRA and are communicated to you alone. For this reason, we recommend that you monitor your limits and make sure that you don't over-contribute to your RRSP and/or TFSA. WCU can't prevent your transaction if it results in an over contribution.

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