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Get Ready for Launch
Confirm your contact info
Make sure your phone number and email address are up to date.
- Log in to the app.
- Select More > Profile > Contact Info.
- Confirm your phone number and email address.
You'll need current contact information to set up MFA and access your account.
Know your username
You'll need your username and password the first time you sign in after the update.
- If your username is saved on your device, take a moment to confirm you know it.
- Face ID and fingerprint sign-in won't work until MFA setup is complete.
Having your username ready will make setup quick and easy.
Turn on automatic updates
Our updated mobile banking app is coming soon.
- Turn on automatic updates to receive the new app automatically.
- If you don't use automatic updates, update the app before December 1.
- Older app versions may no longer work after the update.
Already have automatic updates turned on? You're all set.
Launch Day
Set Up MFA
All members will be asked to set up MFA the first time they sign in after the update — it only takes a minute.
Choose How You Verify
Select the verification option that works best for you:
- Push Notifications (recommended),
- Web Authentication,
- Text, or
- Voice Call.
Note: Push Notifications are the fastest, easiest, and most secure.
One-Time Setup, Ongoing Protection
A few extra moments today means stronger security every time you bank.
How-to Resources
Watch the Demo
Download the Guide
FAQ
MFA is an extra layer of protection for your digital banking.
When you log in, you’ll confirm your identity using something you know (your password) and something you have (like your phone).
This simple one-minute step helps keep your accounts safer from unauthorized access.
You can choose one of four secure options:
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Push Notification – Receive a prompt on your mobile device to approve or deny a login with one tap. (Fast, secure, and our recommended option.)
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SMS Passcode – Receive a one-time code by text message to enter at login.
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Voice Call – Receive an automated call that reads your code aloud — ideal for landlines.
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Web Authentication – Use device-based biometrics like fingerprint or facial recognition directly in your browser.
Push notifications come from the Digital Banking App.
Make sure push notifications are turned on in your phone’s settings and that your app is updated to the latest version.
No problem.
The voice call option works with any verified phone number — landline or mobile.
You’ll receive an automated call reading your code aloud.
Just make sure your phone number is up to date in our system so MFA can work properly.
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On mobile: You’ll only complete MFA the first time you log in from a new device. Once it’s marked as trusted, MFA won’t be required again (unless the app is reinstalled or the device is removed).
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On web: For your security, trust lasts 12 hours — so MFA will usually be required once per day when banking online from a browser.
A trusted device is your personal, secure phone, tablet, or computer that you choose to remember for future logins.
Once trusted, you won’t need to complete MFA each time — making login faster and more convenient while staying secure.
You can have up to five trusted devices linked to your account.
Each profile is separate.
You’ll need to set up MFA for each one individually — similar to having a separate username and password.
After MFA launches, biometric login will be temporarily disabled until you’ve completed MFA once.
Once you log in successfully, you can turn biometrics back on — and going forward, it will serve as your quick and secure login method.
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Make sure your contact information is up to date in your digital banking profile.
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Check that your phone or app notifications are turned on.
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If you’re using SMS or voice call, ensure your phone can receive texts or calls.
If issues continue, contact us — we’re here to help.
