Online BankingExpand/Collapse

Online Banking

Alerts

Stay Informed. Stay Safe.

Not only do Alerts help you keep track of your accounts, but they add another layer of security to your online banking experience by alerting you of account activity by text message, email or both! You can choose to receive three types of alerts through MemberDirect:

  • Security Alerts - recommended for all members.  These alerts notify you of specific account activity for you to verify - because if the account activity was not completed by you, it could be an indication of fraud.
  • Balance and Activity Alerts - these alerts simply for your convenience and are meant to help you keep track of your accounts.
  • Payment Alerts - these alerts will notify you if a payment, transfer or transaction failed or may fail due to insufficient funds.

Explore the three types in more detail below.

Security Alerts Expand/Collapse

Alert Name/Condition How This Alert Works
New Payee Added This Alert notifies you when a new bill payment vendor account is added to your online banking account so you can verify this action.
Personal Access Code (PAC) Changed This Alert notifies you when you online PAC has been changed so you can verify this action.
Online Banking Account Locked Out - Incorrect response to Security Question This Alert notifies you that access to Online Banking has been locked because someone has entered an incorrect answer to the security question exceeding the maximum (for example, three times).
Online Login This Alert notifies you when your account has been logged into. If you did not log in this could be an indication of fraud.

Balance and Activity Alerts Expand/Collapse

Balance Report This Alert sends you a balance of your account daily, weekly or monthly.
Low Balance This Alert notifies you if your balance goes below an amount you specify.
Deposit You can choose to be notified when a balance is made to your account.  You can choose to be notified for all deposits or specify criteria of when you would like to be notified such as how the deposit was made or if the deposit exceeds a certain amount.
Withdrawal You can choose to be notified when a withdrawal is made from your account.  You can choose to be notified for all withdrawals or specify criteria of when you would like to be notified such as how the withdrawals was made or if it exceeds a certain amount.
Interac e-Transfer® recipient added This alert notifies you when an Interac e-Transfer® recipient has been added so you can verify this action
Loan/Mortgage Maturing This Alert notifies you when your loan or mortgage is maturing.
Loan/Mortgage Due This Alert notifies you when your loan or mortgage payment is due. NOTE: The receivable must be generated to trigger this alert. EXAMPLE: Lead days are set to 2. Receivable isn’t generated until 2 days prior to due date. Alert will be generated for the 2 lead days and also on the due date.
Recurring Transaction Warning This Alert notifies you if your future dated or recurring transfer or bill payment may fail. An example of this type of Alert is if a recurring bill payment will overdraw an account.
Term Deposit Maturing This Alert notifies you when your term deposit is maturing.
RRSP Maturing This Alert notifies you when your RRSP term deposit is maturing.
RRIF Maturing This Alert notifies you when your RRIF term deposit is maturing.

Payment Alerts Expand/Collapse

 

Alert Name/ Condition How This Alert Works
Scheduled Payment or Transfer May Fail This Alert notifies you if a scheduled payment or transfer may fail as a result of insufficient funds.
Insufficient funds This Alert notifies you if your available balance has insufficient funds for an immediate transaction.
Scheduled transfer failed This Alert notifies you if your future dated or recurring transfer failed. This alert will only trigger if the allotment has a fixed dollar value. In the case of a loan payment allotment, the allotment does not necessarily have a fixed dollar value; therefore the alert will not be triggered.
Scheduled payment failed This Alert notifies you if your future dated or recurring bill payment failed. This alert will only trigger if the allotment has a fixed dollar value. In the case of a loan payment allotment, the allotment does not necessarily have a fixed dollar value; therefore the alert will not be triggered.
 

 

How to Sign Up Expand/Collapse

  1. Log into Weyburn Credit Union Internet Banking.
  2. Navigate to the Messages and Alerts tab and click on Get Started Today to display the Mobile Alerts page. Choose Add Contacts.
  3. You will be asked to accept the Alerts Agreement before you can complete your registration.
  4. From here, add an email contact, phone contact (or both!) and follow the instructions received in the confirmation email or text.
  5. Next, select account nicknames and choose which alerts you’d like to receive.
  6. Ensure the check box beside the contact (email address and/or mobile phone) to receive the alert has been checked by choosing Manage Alerts and selecting the alerts you wish to receive. Click Submit.
  7. You’re all set!

Managing Your Alerts Service Expand/Collapse

If you log into Weyburn Credit Union Internet Banking using multiple card numbers, alerts have to be set up for each card you log in with. If that card is lost or stolen and a new card number is issued, the alert(s) will have to be recreated once you log in with the new number.

In addition to receiving your Direct Alerts via email or text, you can review the last 30 days of Alerts History in Internet Banking – just click on the Alerts history link on the Alerts page. You can also manage your alerts by editing the contact information, account nicknames or by choosing different alerts to be received. You can access all of these functions from the Manage Alerts tab.

Frequently Asked Questions Expand/Collapse

What are Alerts and why should I sign up?

Weyburn Credit Union Direct Alerts make it easy to keep track of any changes that occur with Internet Banking – for example, if you sign up to receive an alert if your PAC is changed, you will receive a text or email if the Internet Banking system detects that change. If you receive an alert but did not perform a change in Internet Banking, this may be a sign of fraudulent activity. Contact your credit union immediately and we can address your concerns and take appropriate action.

What are the fees for using Weyburn Credit Union Alerts?

There is no charge to members for receiving alerts from Weyburn Credit Union. However, your Mobile Service Provider may charge you for receiving text messages or for data usage. Members are advised to check with their provider for details.

Are Alerts safe?

Personal information is not transmitted in a Direct Alerts text message or email. Accounts are identified by nickname only – no account numbers, balances or identifying details are visible. Also remember – Weyburn Credit Union will never ask you to provide personal information over email or text.

Which Mobile Service Carriers support Alerts?

Currently, this feature is supported by TELUS, Rogers, Fido, Bell, MTS, Virgin, SaskTel, Koodo, Solo and PC Mobile.

What happens if I change my mobile device number?

Sign into Internet Banking and edit your Alerts Contact information to include your new mobile number.

NOTE: If a user adds a new contact to an active alert at a later date they must EDIT the alert and check the appropriate contact box. If this box is not checked the new contact will not receive an email or text alert.

I want to add or change my email address?

Sign into Internet Banking and edit your Alerts Contact information to include or change the email address.

NOTE: Each time a contact is added or modified you must EDIT all of the active alerts and check the appropriate contact box. If this box is not checked the new contact will not receive an email or text alert.

What happens if I lose my mobile device?

Contact your service provider to suspend your service. Then, sign in to Weyburn Credit Union Internet Banking to deactivate the alerts being sent to your device.