Member Spark Rewards: Frequently Asked Questions

FAQs

Here are some commonly asked questions regarding our new Member Spark Rewards.  If your question isn't answered here, please send us an email or visit one of our convenient branch locations - we'd love to help!

How much will I receive? Expand/Collapse

How much you receive depends on your relationship with us.  Payments are based on relationships as of December 31 of the previous year. The more business you do with us, the more you get rewarded. Member Spark Rewards statements will be mailed out to members in April.

When do I get my Member Spark Rewards? Expand/Collapse

If you qualify for a Rewards payout, the payout will be deposited into your Member Share account on April 22, 2020.  Once deposited to your account you have immediate access to the funds! Simply transfer to your chequing account to buy yourself a nice little thank you gift or pay some bills! Or if you want to invest your reward (and maybe move from Rewardy to Rewardiest), we’d love to help!

How can I earn more rewards? Expand/Collapse

We’d love to earn more of your business and help you reach your financial goals with our competitive products and services. You can earn additional Member Spark Rewards by increasing your relationship with us.

Will Member Spark Rewards payments fluctuate? Expand/Collapse

Yes. Future payments will grow and change as the profit of Weyburn Credit Union and our members’ relationships evolve.

Who receives credit for a joint account? Expand/Collapse

A joint account will be used towards the individual rewards calculation for both members. Both members receive credit for the account. The only exception is a Collabria Mastercard, in the case of a Mastercard, currently only the primary holder will receive credit for the card.

Do youth accounts qualify for the Member Spark Rewards Program? Expand/Collapse

No, youth accounts do not qualify for Member Spark Rewards. However, we didn't want to leave out our youth members! Eligible youth accounts receive a nominal reward of $25.

Do multiple accounts of the same product type count towards the Relationship Bonus? Expand/Collapse

No. For the Relationship Bonus, only one account per product type is counted towards product count. If you have two chequing accounts, even if they are different types of chequing accounts, you will only receive credit for one because they are both chequing accounts. However, all accounts will be included in the calculation for the Balance Bonus.

Do multiple accounts of the same product type count towards the Balance Bonus? Expand/Collapse

Yes, all accounts will be included in the calculation for the Balance Bonus.

Does Member Spark Rewards replace the old Rebates and Bonus Patronage Program? Expand/Collapse

Yes. As our relationships with our members have grown, our rewards program needed to evolve as well.  We have expanded our Member Spark Rewards program to reward a wider variety of accounts, services and solutions.  While the old patronage program rewarded only interest paid and earned, the new Member Spark Rewards Program rewards the entire member relationship.

Why are some accounts not included in the calculation of the Balance Bonus? Expand/Collapse

Unforunately, due to legislative restrictions and income tax implications, we are unable to reward certain accounts at this time, including Credential* and registered accounts.  However, we are always looking for ways to evolve and improve the Member Spark Rewards Program, so should circumstances change, we would be happy to revisit this.

Disclaimer

Are Member Spark Rewards payments guaranteed? Expand/Collapse

The Member Spark Rewards Program and reward amounts are subject to change at any time and may be made without any notice. There is no guarantee on how funds will be distributed or on amounts to be paid. The Member Rewards Program may be suspended or discontinued at any time.

Is the Member Spark Rewards payment taxable? Expand/Collapse

The Member Spark Reward payment you receive is fully taxable.  You will receive a T-5 for the full amount of the reward. T-5s will be available in February of the following year.

Do I have to pay a higher interest rate to participate in Member Spark Rewards? Expand/Collapse

No, we price all of our rates and fees to be competitive in the market.  The Member Spark Rewards Program is not considered in the pricing of our products and services.

Why can’t I access everything in my Member Share Account? Expand/Collapse

Once the annual payments are completed on April 22, the entire payment is yours to do with as you like!  What you don’t have access to, and needs to stay in your Member Share Account is your $5 member share. The $5 Member Share will be restricted as you need to be a funded members to receive future Member Spark Reward payments.

I am a member, why didn't I receive a Member Spark Reward? Expand/Collapse

The minimum requirements to be eligible for a payment are, at the previous year's end:
  1. You need to be a member with a fully paid member share,
  2. You need to hold a minimum of 4 eligible WCU products and services (multiple products of the same product type do not count), and
  3. The accounts must be operated as agreed to and in good standing.
If you don't meet those requirements, we'd love to earn more of your business and help you reach your financial goals. You can become eligible for Member Spark Rewards by increasing your relationship with us. 

If you feel you meet those requirements and feel you have been missed, we'd be happy to look into it for you! Please call us at 306.842.6641, send us an email, or visit us at any of our convenient branch locations.
 

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