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Online Banking

Serving you is our passion.

We’re embarking on a journey to get even better and brighter at it.

For over 75 years, we've put people first.  In fact, we've made it our mission is to create an exceptional member service.  As such, we'd be remiss if we didn't invest time and resources in making your experience with us the best and brightest.  That is what this digital transformation journey is  - an investment in making your service experience better and brighter.

The first step in this transformational journey is gaining a deeper understanding of our members - that's where you come in.  We want to find out about what is important to you: your expectations, needs, motivations and challenges. We will use that understanding in the next steps of the digital transformation journey.  We will use that understanding to create a member experience that is centred around you.  An experience designed around your needs, wants and expectations.  An experience that is truly and utterly member-centric.

Will you help us?

We may reach out to you to participate in our research. 

If you don't hear from us, don't worry; not every member will receive a communication. 

If you are contacted, we welcome you to be a part of the journey to reimagine our member experience.  This is what you can expect:

  • You may receive a welcome email from us.  We may send you an email to tell you a bit more about the initiative and invite you to participate.  In that email, we will introduce our research partner and what to expect from them.

  • You may receive an email from our research partner.  They will be contacting you on our behalf with details on how to get involved, as well as invite you to complete a short survey.
    • Participation is completely voluntary. You are under no obligation to participate.
    • They will NOT be asking for any financial information, such as member numbers or passwords. (Please never give these out over the telephone or email.)
  • You may be asked if you are willing to participate in a ‘virtual interview’. You will be able to choose a date and time that is most convenient to you. Interviews will be done over the phone or video conference call.
    • Your feedback will be used to reimagine a better and brighter member experience.
    • You will be compensated for your time.

If you aren't contacted and you have thoughts or ideas on how we can improve our service, we would love to hear from you:

For more information on our digital transformation journey,  please have a read through our media release created by Celero - our strategic partner in this initiative.